Course Booking and Cancellation Policy
Payment policy
We accept payments online via our website by credit/debit card. We also accept payment by invoice.
Credit/Debit card
We provide an online facility that securely connects to HSBC and facilitates secure processing of credit card transactions online. We do not store any of your credit card details on our system. All your details are entered directly to a secure connection with HSBC.
Invoice
You can request to pay by invoice when ordering through the website or over the telephone. All invoices are normally payable within 30 days. In the case of resource packs and other product materials, goods will be dispatched upon receipt of full payment. In the case of courses, full payment is required within 30 days or 10 working days prior to the date the course commences, whichever is earlier. Invoices must be paid by cheque or BACS. Cheques should be made payable to Mott MacDonald Limited. Refund and cancellation policies apply.
Refund policy for packs, readers and posters
If for any reason you are unhappy with your purchase, you can return it to us within 30 days after the delivery date and a refund will be given. We will not refund the cost of delivery connected to your purchase. The product must be in its original condition with any packaging intact. Seals and shrink wrap should not be opened if you wish to return your purchase. Opened items can be returned if they are faulty. Any items that are damaged or are a wrong item must be returned to Cambridge Education within 30 days. If the item is not returned to us within 30 days, you will be charged for the original order and the replacement.
Refund policy for courses and events
All bookings will be acknowledged in writing within one week. Payment is due immediately when booked online through credit/debit card. If you choose to pay by invoice you will be invoiced within one week when payment is due immediately. Details of the course location programme and course materials will be sent to you approximately one month prior to the start of the course. If at this stage, the course seems unviable, or in the event of force majeure, Cambridge Education reserves the right to cancel or postpone the course.
All cancellations must be sent in writing as soon as the applicant is aware that they are unable to attend. If the cancellation is received 6 weeks (or 30 working days) or more prior to the start of the training programme, cancellation will be free of charge and a full refund will be given. If the cancellation is received between 6 weeks and two weeks (10 working days) prior to the start of the training programme a cancellation charge of 50% of the course fee will apply. If the cancellation is received after this point or at any stage during the training programme a cancellation charge of 100% of the course fee will apply. If you wish to transfer to another course less than 3 weeks prior to the start of the course a £75 + VAT transfer fee will be charged.
This refund policy does not affect your statutory rights.
To find out more
For more information on our course booking and cancellation policy, please call us on 44 (0)1223 463757 or email us at enquiries@camb-ed.com